Refund & Returns Policy

Last Updated: April 2026

Overview

At JLB Sourcing, we are committed to providing high-quality medical supplies and ensuring accuracy in every order. Due to the nature of our products and our supply model, all sales are generally considered final.

No General Returns

All products sold by JLB Sourcing are provided on a one-way basis. We do not accept returns or offer refunds for products that are not defective or incorrectly fulfilled.

Nonconforming Goods

Returns, replacements, or credits are only permitted in cases where products are deemed “nonconforming.” Nonconforming goods are defined as:

Products that differ from what was ordered
Products that are defective or damaged upon delivery

Inspection and Notification

Customers are responsible for inspecting all goods upon delivery. If you believe your order contains nonconforming goods, you must notify us within two (2) days of receipt.

To report an issue, please contact us at:

compliance@jlbsourcing.com
(703) 349-1093

Resolution Process

Upon review of your claim, JLB Sourcing will determine the appropriate resolution at our sole discretion. This may include:

Replacement of the nonconforming product
Credit toward a future order
Refund of the affected product

Customers may be required to return the nonconforming goods. If a return is required, instructions will be provided.

Non-Returnable Items

Except in cases of nonconforming goods as outlined above, all products are non-returnable. This includes, but is not limited to:

Products ordered in error
Excess inventory
Opened or used products

Consistency with Terms & Conditions

This Refund & Returns Policy is intended to supplement our Terms and Conditions. In the event of any conflict, the Terms and Conditions shall govern.

Contact Us

If you have any questions regarding this policy, please contact us:

JLB Sourcing
compliance@jlbsourcing.com
(703) 349-1093
20820 Century Corner Dr.
Suite 1033a
Ashburn, VA 20147